Our owners, Chris and Alison Wilson, are proud to lead a passionate team at Balmer Lawn. Sharing the same vision, each department works together to drive motivation and deliver excellence to each and every guest.

Employees of the Quarter

At Balmer Lawn Hotel, we recognise the hard work and dedication shown by our employees everyday and are constantly impressed by the service they provide.

This quarter, we would like to congratulate Ola, our Senior Food and Beverage Assistant, and Gosia, our Head Kitchen Porter, for their efforts and achievements in staff training, customer service and teamwork.

Colleagues defined Ola as "...so hard working" and she gained the award due to "doing a great job running breakfast, functions and training new staff" and "always helping the team and building them up."

Gosia, on the other hand, was defined as being "always helpful and super organised," gaining recognition for her "relentless working, even on days off. Amazing woman."

Congratulations!

Our Team

  • Chris Wilson

    Partner/Owner Balmer Lawn Hotel

  • Alison Wilson

    Partner/Owner Balmer Lawn Hotel

  • Michael Clitheroe

    General Manager

The Hotel General Management

The Balmer Lawn is managed on a daily basis by the senior team of Heads of Departments; all experienced and highly motivated individuals whose one aim is to ensure all the staff deliver a truly great experience for our customers. Chris and Alison Wilson are the Proprietors and work closely with Michael Clitheroe, the General Manager. Michael is supported in every area of the business by his deputy Tom Pyke.

Reception Team

Our Reception team will be delighted to welcome you to the Hotel. The friendly reception team will assist you from making your reservation, welcoming you to the Hotel on arrival and ensuring your comfort throughout, offering expert advice on the local area and its attractions.

Bar & Restaurant Team

Beresfords, our AA two rosette restaurant is headed up by a team of dedicated staff, who are always happy to share their knowledge of our menu, which showcases the best of local produce whenever possible, whilst offering a high standard of personal service. They also offer a range of menus including fine dining and our new Lodge Restaurant and Bar menu. Whether dining or joining us for a drink, you can expect a warm welcome and an experienced team who are on hand to make recommendations on our fine selection of wines, beers and spirits.

Kitchen

Our Head Chef Ben Brooks knows that great service needs to be complemented by great food and his team will ensure that you are not disappointed. Our kitchen team love to showcase the best of local produce as part of their innovative dishes.  The menu reflects seasonal changes and Chef loves to introduce new dishes throughout the year.

Saltus Spa

Our Saltus spa team use the fine products of renowned brand ESPA in a range of treatments and therapies to ensure your well-being.

Housekeeping

Reka our Head Housekeeper and her team put in enormous effort to ensure the rooms and public areas of the Hotel are always clean and welcoming.  If you require any additional items in your room, just ask Reka!

Conference & Banqueting Team

Led by Conference and Banqueting Manager, Kathryn Waugh, this team of dedicated staff ensure your special occasions, weddings and conferences will always be a magnificent memory. 

Operations Team

Tom Pyke our Operations Manager is on hand to assist both guests and the team to ensure everything runs smoothly. In every aspect of the hotel operations, Tom carries out tasks with meticulous attention to detail so you can focus on the important things.

Sales Team

Headed up by Sales & Revenue Manager, Pauline Clitheroe, our professional sales team have a variety of expertise. The team meticulously plan everything from intimate family occasions, weddings, birthday’s, fundraising and charity events, through to international corporate awaydays and conferences for up to 150 delegates, and everything in between!

Join Our Team

Dreaming of a career in hospitality? We love welcoming new members to our family - so, if you think you’d enjoy a role within our hotel, please take a look at our vacancies.